Frequently Asked Questions

We have prepared this easy-to-use FAQ to help you learn more about digital coins, get familiar with the glossary of terms related to Bitcoin and Blockchain, and thus improve your overall experience here at

  • Bitcoin6
  • Buying5
  • General9
  • Safety3
  • Wallet4
What are Bits?

A bit is a subunit of one Bitcoin. 1 Bitcoin has 1,000,000 bits.

What does BTC refer to?

BTC is the abbreviation of the Bitcoin cryptocurrency.

What is a Miner?

A miner is a computer or group of computers that provide security and confirm Bitcoin transactions. For their service, miners receive transaction fees and are rewarded with new Bitcoins.

What is a Node?

Nodes are participants of the Bitcoin network that share a copy of the Blockchain and communicate new transactions.

What is a Satoshi?

A Satoshi is the smallest unit of a Bitcoin. There are 100 million Satoshis in a single Bitcoin. 1 Satoshi equals 0.0000001 Bitcoin.

What is Bitcoin (BTC)?

Bitcoin is the first global, decentralized, peer to peer digital currency. You can use Bitcoin for online transactions.

Can I sell Bitcoins and Ether on

Yes, you can sell both BTC and ETH.

How can I buy BTC/ETH?

You can buy Bitcoin/Ether with us at All you need is a Bitcoin/Ether wallet first.

Which cryptocurrencies are available for purchase? offers Bitcoin and Ether. Other cryptocurrencies will be available soon.

Which Currencies does accept? accepts USD, EUR and AUD.

Which payment methods does accept? accepts bank wire transfers and credit/debit cards.

What does Decentralized mean?

Being a decentralized network simply means that there is no central authority. Meaning there is no company, government, or individual controlling party

What is a Block?

A block is a collection of Bitcoin transactions that have taken place during a fixed period of time — typically around 10 minutes. Think of Blockchain as a ledger book where a block is one page of that book.

What is a Cryptocurrency?

A digital type of currency — such as Bitcoin — which uses cryptography instead of a central bank to provide security and verify transactions.

What is a Ledger?

A ledger is an electronic, decentralized, public logbook that contains all the transactions and balances involving Bitcoin accounts.

What is a Protocol?

Protocol refers to the official rules that dictate how participants on a network — like Bitcoin Blockchain — must communicate.

What is Blockchain?

Blockchain is like a ledger book where every single Bitcoin transaction is recorded.

What is Cryptography?

Cryptography is the art and practice of using mathematics to secure information and is used to create and secure wallets, sign transactions and verify the Blockchain.

What is Ether (ETH)?

Ether (ETH) is the world’s second largest digital currency. It’s the underlying token powering the Ethereum Blockchain.

Who is Satoshi Nakamoto?

Satoshi Nakamoto is thought to be the secret inventor of Bitcoin.

How do I verify my account?

Simply, log into your account and follow the instructions on the 3 verification segments. You’ll be asked to upload a valid government-issued ID, a proof of address document and a selfie picture of yourself holding your ID/Passport.

How long does it take to send my BTC/ETH once I have completed my purchase?

The time it takes to complete a transaction depends on your payment confirmation, account verification and the verification of your wallet address.

Why must I verify my personal details?

The verification process is obligatory for each account, as follows regularity policies to keep your account safe and secure. We are committed to keeping your personal information safe and the verification process adds an additional security layer.

Are crypto wallets safe?

Cold/hardware (offline) wallets are considered to be the safest way to store your cryptocurrencies. However, several hot (online) wallets are secure enough too.

How can I get a blockchain wallet?

You can get a hot (online) or cold/hardware (offline) wallet from several legitimate sources like Exodus (hot wallet) or Ledger Nano X (cold/hardware wallet).

What is a cryptocurrency wallet?

Cryptocurrency wallets are digital wallets that enable you — and other users — to manage digital coins like Bitcoin and Ether.

Where can I get a BTC/ETH wallet?

You can get your wallet through online sites, hardware vendors or exchanges. doesn’t provide a wallet service. We just send the coins to the wallet of your choice.