Frequently Asked Questions (FAQ)

Please read the FAQ before contacting our support team. We are under heavy traffic and doing our best to give the best service.

1) What is Bitcoin (BTC)?
Bitcoin is the first global, decentralized, peer to peer digital currency. You can use Bitcoin for online transactions.
2) What is Ether (ETH)?
Ether (ETH) is the world’s second largest digital currency. It’s the underlying token powering the Ethereum Blockchain.
3) How can I buy BTC/ETH?
You can buy Bitcoin/Ether with us at Cryptme – Just make sure you have a Bitcoin/Ether wallet first.
4) Which cryptocurrencies are available for purchase?
Cryptme offers Bitcoin and Ether. Other cryptocurrencies will be available soon.
5) Where can I get a BTC/ETH wallet?
You can get your wallet through online sites, hardware vendors or exchanges. Cryptme doesn’t provide a wallet service – we send the coins to the wallet of your choice.
6) Which payment methods does Cryptme accept?
Cryptme accepts bank wire transfers and credit/debit cards.
7) Which Currencies does Cryptme accept?
Cryptme accepts USD, EUR and AUD.
8) Can I sell Bitcoins and Ether on Cryptme?
Coming soon…
9) How long does it take Cryptme to send my BTC/ETH once I have completed my purchase?
The time it takes to complete a transaction depends on your payment confirmation, account verification and the verification of your wallet address.
10) Why must I verify my personal details?
The verification process is obligatory for each account, as Cryptme follows regularity policies to keep your account safe and prevent fraud. We are committed to keep your personal information safe and the verification process adds an additional security layer.
11) How do I verify my account?
Log into your Cryptme account and follow the instructions on the 3 verification segments. You’ll be asked to upload a valid government issued ID along with a selfie picture of yourself holding the ID/Passport.